Purchase process

　A Few Words About This Order & Customization Guide:

　　This document is a standard order and customization guide we've prepared to help you clearly understand the entire process—from placing your order to receiving your product.

　　That said, every customer has different vehicle needs and modification ideas—different models, different optional add-ons—so the specific customization plan and delivery details can vary from person to person.

　　If you'd like to get a customized solution fully tailored to your vehicle—including accurate vehicle compatibility confirmation, personalized configuration recommendations, and a complete delivery timeline—feel free to reach out to our customer service team, or leave us your contact information, and we'll assign a dedicated representative to assist you one-on-one.

　　You're also welcome to contact your sales consultant directly—they know your order progress and customization needs inside out and can give you the most straightforward answers. We're here whenever you need us. Just ask!

QIAN CAMPER

Customer Order &Customization Process

Vehicle confirmation,customization,payment,shipment,and installation

Please follow the steps below to place your order. We will communicate with you at each confirmation point to ensure that the product fits your vehicle and meets your customization requirements.
01 Confirm Your Vehicle and Product
Please provide your vehicle brand,model,and year,as well as the Camper model you wish to purchase. We will confirm whether the product is compatible with your vehicle. Please prepare: vehicle brand,model,year,and Camper model. 02 Design Your Customized Product
Enter your requirements in the configurator and preview your customized result in real time,or contact us for assistance from our team.Once the product configuration,options,and color are confirmed,we will calculate the final quotation based on the delivery address and the final Incoterms.
Quotation scope The final quotation will state the Incoterms(such as DDP,CIF,or FOB),applicable duties and taxes,and whether final-mile delivery is included.For port-to-port quotations,domestic pickup and final-mile delivery at destination are excluded.
03 Confirm the Plan and Pay the Lock-In Deposit
After communicating with our technical team and finalizing your customization requirements,pay a USD 500 shipping and duty lock-in deposit to secure the current shipping quotation and duties.The lock-in applies only if the confirmed product configuration and delivery address remain unchanged. Important: This deposit is not credited toward the subsequent 50%production payment.If you cancel before production beginsit is fully refundable.
PAYMENT MILESTONE	DETAILS
USD 500 Shipping &Duty Lock-In Deposit	Paid after the customization plan is confirmed.Locks the current shipping quotation and duties for the confirmed product configuration and delivery address.It is not credited toward the 50%production payment and is fully refundable before production begins.
50%Production Payment	Pay after the design,measurements,and drawings are confirmed.Production begins once the payment is received.
50%Final Balance	Pay after production is complete and you have confirmed the photos and videos. Shipment is arranged after the payment is received.

04 Confirm Measurements and Drawings,Then Start Production

We will send you a measurement guide and ask you to provide the required vehicle measurements.After our

technical team completes the drawings,you will confirm them and pay the 50%production payment.Production begins once the payment is received.

Custom production notice

After the drawings are confirmed and the 50%production payment is received,we will arrange materials and begin

production.If you cancel for personal reasons after production begins,costs already incurred for materials and production cannot be refunded.

05 Pay the Final Balance and Arrange Shipment

After production is complete,you will receive assembly-test photos and videos for confirmation.Once you confirm that the product meets your expectations and pay the remaining 50%balance,we willarrange ocean freight and subsequent transportation.

06 Installation and Use

After the product arrives,you willreceive detailed installation and usage videos to guide installation and everyday use.

Delivery address changes

If you need to change the delivery address before shipment,please contact us in advance for confirmation.Any freight,tax, service-fee,or delivery-time changes caused by the address adjustment shall be borne by the customer.

07 Production and Shipping Reference

Production lead time begins once the drawings are confirmed and the 50%production payment has been received.Lead

times may vary depending on the order schedule;please consult our sales team for the current estimate.


TP06A/TP06B/TP06W/TP07B/TP07W/Wide	Version(W)	60 days
TP01/TP03/TP09/TP10		70-90	days
TP07/TP02		50-60	days
Vanunit		45-60	days

Estimated ocean transit times:Australia:25-30 days;Vancouver,Canada:approximately 30 days;U.S.West Coast:

approximately 35 days;Calgary,Canada:approximately 35 days;Montreal/Toronto,Canada:40-50 days;U.S.East Coast: 45-50 days;Europe:approximately 60 days.